Senior Product Manager, Instalments as a Service

About the role

CommBank's Consumer Spending team owns its retail credit cards and key consumer spending propositions, including the Buy Now, Pay Later product StepPay. The cross-functional Instalments as a Service squad owns the instalments platform behind StepPay and is expanding it to new customers and use cases. As Senior Product Manager, you will set the strategic direction for how customers access flexible financing via instalments and partner with Technology and other squads to deliver it.

Key responsibilities

• Lead the strategy for the Bank's instalments capability, defining how it works across functions and scales beyond a single product.
• Develop and refine new customer use cases and propositions using Voice of Customer feedback, and recommend new propositions based on market and competitor insights and data.
• Own end-to-end delivery of instalments features, from discovery through to release and optimisation, defining business requirements and prioritising work aligned to customer, risk and commercial outcomes.
• Operate within the Product Model and Pace frameworks to support the squad delivering against its OKRs.
• Lead technology and operational risk incident management, uplifting controls where required.
• Build strong relationships with stakeholders across Technology, Analytics, Risk, Legal, Compliance and other Product areas.

Required profile

• Significant product management experience and a track record of setting and executing product strategy.
• Ability to shape capability and propositions across multiple functions and stakeholder groups.
• Strong customer outcome focus, translating customer insights and performance data into clear priorities and decisions.
• Able to balance customer, risk and commercial considerations.
• Partnering with Technology to understand systems and processes.
• Strong delivery discipline, managing detail, coordinating workstreams and keeping priorities moving at pace.
• Communication and influence across governance forums and leadership teams.
• Navigating risk, regulatory and governance requirements with sound judgement.