Senior Portfolio Support Officer

About the role

Bridgit, a non-bank lender focused on property equity, is hiring a Senior Portfolio Support Officer in Sydney. The role sits in the second line under the Head of Credit Risk and keeps customers looked after and loans serviced well across their full tenure, from post-settlement through to close. It also owns portfolio reporting and keeps security values current.

Key responsibilities

• Own a portfolio of loans, stay close to customers and brokers, and take the most complex or sensitive matters to a fair outcome, escalating to the Head of Credit Risk when needed.
• Keep loans on track by monitoring accounts near maturity, rate resets and review points, keeping security values up to date and flagging LVR movements.
• Resolve arrears end to end, negotiating repayment and catch-up arrangements and following them through to completion.
• Spot signs of financial hardship early, handle customers in line with the Protecting Vulnerable Customers Policy, and support hardship applications with the Head of Credit Risk.
• Report regularly on portfolio, arrears and credit risk, tracking arrears ageing, roll rates, maturities and LVR movements, and suggest improvements to servicing processes.
• Work within the National Credit Code, ASIC guidance and Bridgit's credit and collections policies, and flag emerging risks and complaints early.

Required profile

• Solid experience in loan servicing, collections, hardship or customer care, ideally with residential mortgages in a bank, non-bank lender, fintech or broker office.
• Strong working knowledge of the National Credit Code, responsible lending and hardship obligations.
• Good understanding of property valuations and LVRs in a lending context.
• Comfortable in a fast-moving fintech where processes and frameworks are still being built.

Required skills

• Confidence with portfolio data and reporting, including strong Excel skills.
• Clear, accurate written communication and disciplined record-keeping.

What we offer

• Extra days off: birthday leave, kudos leave and an additional day of paid leave for life events.
• Two weeks of remote work per year from anywhere.
• Training and development budget and internal learning programmes.
• Generous parental leave and a discounted gym membership.
• Catered team lunches, a social calendar and a dog-friendly Sydney office.