Senior Liability Claims Consultant

About the role

Gallagher Bassett is seeking a Senior Liability Claims Consultant to join its team in Brisbane or Sydney on a permanent full-time basis, with flexible hybrid working arrangements to be agreed. The role covers all General Insurance Liability lines, in addition to Property and Motor claims, and aims to strengthen your career within the Global Brand.

Key responsibilities

• Manage a portfolio of liability claims end to end from a General Liability perspective
• Interpret public liability and professional indemnity policy wording and apply it accurately
• Advise insurer clients on indemnity, liability, quantum, reserving and settlement
• Liaise with third-party providers such as solicitors, loss adjusters, brokers and barristers
• Settle claims within client service instructions, company guidelines and delegated authority
• Attend client meetings where applicable, including some after hours with the UK
• Achieve monthly KPIs set by management and comply with legislation such as the Insurance Code of Practice
• Resolve complaints per company guidelines and identify potential fraud or recovery indicators
• Handle payment approvals, train and mentor claims consultants, and help with QA including regular file audits

Required profile

• At least 5 years of claims experience in public liability and/or professional indemnity
• Industry-specific ANZIIF qualifications desirable; 5 years plus personal injury experience desirable
• Medical malpractice, professional indemnity and cyber experience advantageous
• Experience working with Lloyds of London
• Strong negotiation, customer service, communication and interpersonal skills
• Team player able to coach and mentor peers

Required skills

• PC literate, with database and Microsoft Office
• Time management and organisational skills

What we offer

• Flexible and hybrid work arrangements, including some WFH
• Paid parental leave and reproductive leave
• 4 weeks annual leave plus up to 2 weeks additional purchased lifestyle leave
• Novated leasing opportunities, two paid volunteer days and employee stock purchase program
• Group health insurance discounts, mental health and wellbeing support, peer support program and flu vaccinations
• Ongoing education and development, service recognition awards and a rewards program with retailer discounts