Senior, Global Payroll Operate

About the role

EY is looking for a Senior to join its Global Payroll Operate Service Management Office team in Sydney, Australia. This is a hands-on operational role supporting multi-country payroll engagements, helping EY deliver a consistent, well-governed and high-quality service to multinational clients. It suits someone with around three to five years of corporate experience who wants to build a career in global payroll managed services, client service, operations or service management.

Key responsibilities

• Support the day-to-day service management of multi-country payroll engagements.
• Prepare meeting materials (including minutes), service reports, dashboards, action logs and status updates.
• Track risks, issues, escalations and open actions, and follow up with the relevant teams.
• Coordinate with country payroll teams, technology teams and global support functions to resolve client requests.
• Maintain service management trackers, document repositories and governance records.
• Support scope, change request, billing and contract administration activities.
• Manage the financials of payroll engagements within the agreed budget.
• Promote consistent use of Service Management Office processes, templates and tools, and build working relationships with clients.
• Contribute ideas to improve service quality, reporting, automation and the client experience.

Required profile

• Around three to five years of experience in payroll, operations, service delivery, client support, managed services, consulting, shared services or a similar environment.
• Strong organisational skills, attention to detail and ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with confidence working with internal teams and clients.
• Proactive, client-centric mindset, curiosity to learn and willingness to work across countries, teams and time zones.
• Ideally: experience or interest in payroll, HR, finance operations or technology-enabled services; exposure to service-level reporting, issue tracking, process improvement or governance forums; experience with Asia-Pacific or global teams.

Required skills

• Comfortable working with data, trackers, reports, dashboards and Microsoft Office tools.
• Ability to follow up, ask questions and solve practical problems.

What we offer

• Career development with coaching from experienced managers and leaders, and a pathway to service management, client delivery, payroll operations or managed services leadership roles.
• Flexible work arrangements.
• A benefits package including a yearly wellness incentive, an extra 8 weeks of flex leave per year and family-friendly policies such as 26 weeks of gender-neutral paid parental leave.
• Competitive salary open to negotiation depending on skills and experience.