Senior Account Manager (Relationship Manager)

About the role

CUB (Club of United Business) is building Australia's most iconic private business community and is looking for a Relationship Manager in Brisbane. It is a people-first role where you will build genuine relationships with successful entrepreneurs, understand their goals, connect them with the right people and opportunities, and make sure they get real value from their CUB membership.

Key responsibilities

• Own and manage a portfolio of 200 members, becoming their trusted point of contact
• Build strong, long-term member relationships through regular 1:1 engagement
• Drive member engagement, satisfaction and retention across the membership lifecycle
• Conduct member inductions, connection meetings and renewal meetings
• Create value through introductions, networking, events and personalised engagement
• Own the renewal process, including identifying retention risks and managing renewal outcomes
• Plan and execute private member lunches and events
• Support CUB events and network with members so everyone feels welcome and connected
• Collaborate with the Community and Engagement teams to deliver an exceptional member experience

Required profile

• 2+ years' experience in Relationship Management, Account Management, Client Success, Business Development or a similar client-facing role
• Exceptional communication and interpersonal skills
• Natural ability to build rapport and establish trust quickly
• Proactive, organised and commercially minded approach
• Genuine interest in business, entrepreneurship, networking and personal growth

Required skills

• Stakeholder and relationship management skills or sales
• Confidence in 1:1 conversations with business owners and senior professionals
• Strong networking skills and high emotional intelligence

What we offer

• A network of some of Australia's leading entrepreneurs
• Accelerated career growth and skill development
• Loyalty leave: an extra day of annual leave each year
• One day working from home per week