Senior Account Manager

About the role

We are partnering with a globally recognised enterprise software organisation to hire a Senior Account Manager based in Sydney. The role will own a portfolio of strategic enterprise customers across APAC, driving growth, renewals and long‑term value.

Key responsibilities

• Manage a portfolio of strategic enterprise customers across the APAC region.
• Build and maintain trusted relationships with senior stakeholders and executive decision makers.
• Develop and execute long‑term account plans aligned to customer objectives.
• Lead renewal conversations, commercial negotiations and contract discussions.
• Identify opportunities to expand existing relationships through additional products and services.
• Deliver high levels of customer satisfaction and retention; act as the senior escalation point for key accounts.
• Partner closely with internal delivery, product and customer success teams to ensure successful outcomes.
• Maintain accurate forecasting, pipeline management and account reporting.
• Represent the business at customer meetings, executive reviews and industry events.

Required profile

• 5+ years experience managing enterprise customer accounts within SaaS, software or technology.
• Proven track record of growing revenue within existing accounts through strategic account management.
• Experience leading renewals, commercial negotiations and contract discussions.
• Strong ability to build relationships with senior executives and business leaders.
• Excellent communication, presentation and stakeholder management skills.
• Strong commercial acumen and a consultative approach to customer engagement.
• Experience working with large enterprise customers and navigating complex organisations.
• Collaborative mindset and ability to work effectively across multiple internal teams.

Required skills

What we offer

• Hybrid working arrangement based in Sydney.
• $125,000 base salary plus commission and superannuation.
• Opportunity to work with a leading global enterprise software organisation.
• Exposure to large, complex organisations and senior decision makers.