Senior Account Manager Aftermarket

About the role

Komatsu Australia is looking for a Senior Account Manager Aftermarket based in Welshpool, WA, to take the lead on strategic Tier 1 customer relationships. You will shape account strategy, drive sustainable growth and build strong partnerships with senior stakeholders, connecting customer priorities with Komatsu's aftermarket capabilities across sites and regions. The roster is Monday to Friday, 38 hours per week.

Key responsibilities

• Manage strategic Tier 1 customer relationships at a corporate level.
• Develop and deliver multi-year account plans aligned to customer goals.
• Drive revenue growth, profitability and increased wallet share.
• Lead contract, pricing and long-term commercial negotiations.
• Build trusted relationships with C-suite and senior stakeholders.
• Lead fleet optimisation, TCO reduction and digital integration initiatives.
• Facilitate executive business reviews and account performance reporting.
• Maintain accurate forecasting, opportunity pipelines and CRM activity.

Required profile

• Strong knowledge of mining operations, customer needs and equipment lifecycles.
• Proven ability to develop long-term, multi-site account growth strategies.
• Strong commercial acumen with experience negotiating high-value agreements.
• Demonstrated ability to build relationships and influence C-suite decision-makers.
• Experience leading strategic initiatives, including innovation and digital transformation.
• Tertiary or trade qualification in sales, service, engineering, logistics or supply chain desirable.

Required skills

• Confident use of CRM and reporting tools for account planning and opportunity management.

What we offer

• Paid parental leave (16 weeks primary carer, 4 weeks secondary carer) and other family-friendly benefits.
• Income protection and death and disability insurance through the company superannuation fund, plus novated leasing options.
• Internal career development, recognition and awards.
• Corporate discount with Bupa and Total Wellbeing Solution with CU Health.
• Travel discounts with Avis, Qantas, Crown, IHG and travel agents.
• Potential yearly bonus and a $3,000 referral payment for a successful new hire.