Sales Trainer - Contact Centre

About the role

Symbos is looking for a Sales Trainer to join its Learning & Development team and train a new sales team serving an Australian-based client. The agents talk with families making sensitive aged-care decisions, so the sales approach is supportive and empathetic. The trainer listens to calls, identifies what needs to change and takes the lead on improving sales performance across the team.

Key responsibilities

• Deliver inductions that bring the sales framework to life for new agents
• Listen to agent calls and pinpoint where conversations went off track
• Give clear, practical feedback so agents know exactly what to fix
• Coach supportive, empathetic sales conversations for sensitive enquiries
• Spot performance gaps and build solutions without waiting to be asked
• Partner with team leaders, Learning & Development and sales leads to lift results
• Work alongside the client as a confident, client-facing trainer when needed

Required profile

• Experience in a contact centre sales environment with a record of strong performance
• Talent for teaching and sharing sales knowledge, not just selling
• People-first coaching style that balances process with empathy
• Initiative and a bias to action in a fast-paced contact centre

Required skills

• Confidence analysing a sales call and identifying what the agent should fix
• Confidence standing in front of a room and facilitating training

What we offer

• Free transport: free bus service to and from work, organised around key shift times
• Perfect attendance bonus with monthly and annual attendance bonuses
• Performance incentives for meeting KPIs and performance goals
• Monthly and annual recognition awards for performance, quality and contribution
• Service awards at key milestones
• Additional annual leave for long-serving team members