Rostering Officer - NDIS Provider

About the role

Care & Connects is an NDIS provider offering Supported Independent Living (SIL) and Community Participation supports across the Adelaide region, with a psychosocial disability program led by mental health professionals. It is recruiting a full-time Rostering Officer (Job No: CNC102) who understands the NDIS framework and is committed to its principles. The position is open until 9 December 2026.

Key responsibilities

• Work with managers and team leaders to understand rostering requirements based on workload, service levels and business objectives.
• Develop and maintain rosters and provide accurate, timely rosters to participants according to their needs, staff availability and business requirements.
• Fill vacant shifts quickly to minimise disruption to participants and optimise cost-effectiveness.
• Contact clients regularly to check their satisfaction with the services provided.
• Deliver timely, quality client services for SIL houses and community clients across Adelaide.
• Answer and respond to phone calls and emails, and manage client enquiries efficiently.
• Ensure staff scheduling complies with the SCHADS Award and National Employment Standards.
• Attend meetings, provide detailed reports and stay on call on a rotational basis outside office hours.

Required profile

• Certificate III or higher in a related field.
• Minimum 1 year of experience in a similar role and industry.
• Availability Monday to Friday, 8:00 am to 4:00 pm, 10:00 am to 6:00 pm, 12:00 pm to 8:00 pm, with on-call duty out of hours on a rotational basis.
• WCW and NDIS worker screening, manual handling training, first aid and CPR, assist with medication training, police check and 100 points ID.
• An understanding of the SCHADS Award is desirable.

What we offer

• A casual or full-time contract option.
• Competitive remuneration.
• A multicultural, inclusive team with opportunities for career progression.
• Learning and development opportunities.

To apply, submit a cover letter explaining how you meet the selection criteria through the online application form; only shortlisted candidates will be contacted.