Retail Coffee Experience Trainer (Chatswood)

About the role

Join Nespresso’s Chatswood boutique as a Retail Coffee Experience Trainer. You will inspire both staff and customers, sharing your coffee expertise to elevate the everyday coffee experience.

Key responsibilities

• Design, deliver and evaluate engaging coffee training sessions and masterclasses.
• Lead coffee launches, tastings and ensure every cup meets Nespresso’s high standards.
• Act as the boutique’s coffee leader, building team capability and fostering a learning culture.
• Support daily operations, including opening and closing duties as a keyholder.
• Create memorable customer interactions by sharing passion, knowledge and warmth.

Required profile

• A genuine coffee enthusiast with a desire to inspire others.
• Retail or hospitality experience, preferably with exposure to training or leadership.
• Confident presenter able to run workshops and coach team members.
• Strong communicator who delivers memorable customer experiences.
• Flexible to work a rotating roster, including weekends and keyholder duties.

Required skills

• Ability to conduct workshops and provide on‑the‑job coaching.
• Excellent verbal communication and presentation skills.
• Team‑leadership mindset, leading by example.

What we offer

• Generous perks such as a Nespresso machine, monthly coffee credit and staff discounts.
• First access to new product and coffee launches.
• Membership in the Australian and New Zealand Coffee Expert community.
• Ongoing training, mentorship and professional development pathways locally and globally.
• Inclusive culture with paid parental leave, employee assistance program and recognition awards.