Renters Rights Service Intake and Triage Worker

About the role

Meli is hiring a Renters Rights Service Intake and Triage Worker based in Warrnambool. The role is a full-time, ongoing position of 1 FTE (76 hours per fortnight) and acts as a first point of support for renters facing housing insecurity, financial disadvantage, family violence and other complex circumstances. It works across the Victorian Renter Rights Program, helping renters understand their options, access the right services and resolve tenancy issues before they escalate.

Key responsibilities

• Assess renters' needs, urgency and safety risks to guide timely support.
• Empower renters with clear information about their rights, options and next steps.
• Connect people with appropriate housing, legal and community support services.
• Strengthen coordinated responses through trusted partnerships and referral networks.

Required profile

• Qualifications and/or experience in a relevant field such as law, housing, social work, community services or dispute resolution is preferable.
• Experience and knowledge of the community services sector, particularly the needs of children and families at risk of homelessness and/or family violence.
• Experience and/or knowledge in preparing industry documentation and client data reporting.

What we offer

• Pay of $105,835 per year plus superannuation and salary packaging.
• Salary packaging up to $15,900 per year.
• Flexible ways of working and career growth through learning and development.
• Employee assistance program counselling, inclusion working groups and paid parental leave above the government scheme.

Applications close 11:59pm on Thursday 19 November 2026 and include a resume and answers to the selection criteria. The usual process is a written application, a phone call and a panel interview; all employment is subject to reference checks, a police check and a Working with Children Check.