Renewals Manager – Informatica

About the role

Join Salesforce’s Informatica team to drive healthy, long‑term customer relationships and sustainable revenue growth. As a Renewals Manager you will own the renewal process for a portfolio of accounts, engaging customers up to 180 days before contract end.

Key responsibilities

• Manage end‑to‑end renewals in partnership with Customer Success and Sales to retain and expand subscriptions.
• Analyze usage data to identify gaps and drive upsell opportunities.
• Partner with Operations, Deal Strategy, Legal and Security to structure and finalize renewal negotiations.
• Identify renewal risk early and create mitigation plans.
• Engage directly with decision‑makers to resolve roadblocks and finalize bookings before expiration.
• Support conversion of single‑year to multi‑year terms and serve as the voice of the customer internally.

Required profile

• Experience in sales, account management or customer support within a subscription/SaaS environment.
• Understanding of the renewals cycle, its complexities and how to drive successful outcomes.
• Strong negotiation and relationship‑building skills across cross‑functional teams.
• Ability to manage a complex sales cycle with multiple stakeholders and long lead times.

Required skills

• Salesforce platform proficiency.
• Use of AI‑powered tools for deal analysis and renewal recommendations.
• Experience with AI/ML tools such as Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini.