Regional Coordinator - Townsville

About the role

selectability, a not-for-profit charity focused on improving mental wellbeing and suicide prevention in regional Queensland, is looking for a Regional Coordinator for its Townsville region. The role provides leadership, direction and operational oversight, working closely with local teams and stakeholders to drive service excellence, support workforce capability and contribute to the organisation's growth.

Key responsibilities

• Lead, mentor and supervise Team Leaders, providing coaching, performance management, professional development and training
• Ensure the safety, wellbeing and quality of care for recipients through regular service reviews, monitoring and reporting
• Support person-centred intake processes and service planning with Team Leaders
• Oversee recruitment, onboarding, performance management, employee relations and offboarding
• Monitor service delivery outcomes, run audits and ensure compliance with NDIS Quality and Safeguards Commission, HSQF and NSMHS requirements
• Keep records, reports, rosters and performance documentation accurate and on time
• Manage operational budgets, approve invoices and delegate financial responsibilities
• Use payroll, HR and administrative systems effectively and take part in on-call duties and emergency response
• Step into service delivery roles when needed, manage workplace risks and report on WHS compliance
• Build relationships with employees, recipients, families, stakeholders and community partners, and report regularly to the General Manager

Required profile

• Experience leading teams, programs and services in mental health, disability, child safety or community services (desirable)
• Experience in the mental health industry and in-depth knowledge of NDIS guidelines (desirable)
• Team player, positive attitude and commitment to best practice
• Able to work with culturally and linguistically diverse communities
• Current P1 "C" class Queensland driver's licence, a roadworthy vehicle, and current First Aid and CPR certificates
• Child Safety screening, Working with Children check and NDIS Worker Screening clearance (or ability to obtain them)

Required skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams) and other databases
• Strong computer skills for completing required reporting

What we offer

• Hourly rate of $53.43 plus superannuation
• Up to $15,900 in FBT salary packaging benefits
• Fitness passport, flexible working arrangements and career development
• Employee assistance program with confidential counselling support

To apply, submit a resume and a cover letter explaining your skills and experience; further questions can be asked via the employer's HR Business Partners.