Receptionist & Student Support Officer

About the role

Join Southern Cross Education Institute as a Receptionist & Student Support Officer, the first point of contact for students and visitors on a vibrant campus. You will combine front‑desk duties with proactive student‑welfare assistance, helping to create a welcoming and supportive learning environment.

Key responsibilities

• Manage phone, email and in‑person enquiries, ensuring timely and professional responses.
• Maintain reception operations, office organisation, mail, couriers and supplies.
• Keep accurate student records, issue certificates and provide general administrative support.
• Follow up with students needing academic support and provide guidance on personal matters.
• Conduct orientation sessions, gather feedback and liaise with trainers and management to resolve concerns.
• Coordinate counselling referrals and organise social activities to foster an inclusive campus culture.

Required profile

• Minimum one year of experience in reception, administration or student services.
• Strong communication and interpersonal skills.
• Professional, reliable, empathetic and highly organised.
• Comfortable working in a multicultural environment.

Required skills

What we offer

• Opportunity to work for a respected and growing education provider.
• Modern campus facilities and a collaborative team culture.
• Direct contribution to student success and professional growth.