Property Claims Consultant

About the role

A well-established insurer, recruited through Mayday Recruitment, is looking for an experienced Property Claims Consultant to join its QLD Claims team in Brisbane. The consultant manages a portfolio of property and strata claims from first notification to resolution, reporting directly to the Claims Manager. The position offers an immediate start and Monday to Friday hours with no weekends.

Key responsibilities

• Manage end-to-end property and strata claims, including escape of liquid and burst pipe claims
• Assess coverage, liability and claim outcomes
• Liaise with brokers, insureds, assessors, builders and repairers
• Coordinate repairs and claim investigations
• Negotiate settlements and deliver fair outcomes
• Maintain accurate claim records and documentation
• Provide customer service throughout the claims process

Required profile

• Previous end-to-end property claims experience
• Experience managing complex claims such as escape of liquid, burst pipe or water damage
• Exposure to strata or body corporate claims highly regarded
• Understanding of building, construction or property-related claims
• Excellent communication and stakeholder management skills
• Ability to manage a busy claims portfolio
• Full Australian working rights (citizen or permanent resident)

Required skills

• Claims management systems
• Microsoft Excel

What we offer

• Permanent full-time position with long-term career progression
• Brisbane CBD location with hybrid flexibility (one day home once training is complete)
• Close-knit claims team and experienced mentors
• Specialist expertise in the strata insurance sector