Product Support Engineer – Perth

About the role

AVEVA is seeking a Product Support Engineer to join its Perth office. You will work with a global portfolio of industrial software customers, helping them maximise the value of the PI System through remote and on‑site assistance.

Key responsibilities

• Complete a comprehensive onboarding program covering AVEVA products, customer environments and company culture.
• Provide technical support to enterprise customers via phone, email, web channels or on‑site visits, resolving complex issues with the PI System.
• Deliver software training as an instructor for public classes and internal job‑training sessions.
• Collaborate with cross‑functional teams to understand customer use‑cases and improve the overall product experience.
• Develop a solid technical foundation in the PI System and related industry technologies.

Required profile

• Self‑motivated individual with a strong customer‑centric mindset.
• Enthusiasm for technical problem‑solving, attention to detail and excellent communication skills.

Required skills

• PI System

What we offer

• Full‑time hybrid work arrangement.
• Opportunity to work with Fortune 100 customers and a talented engineering team.