Product Manager - Retail Authorities

About the role

Commonwealth Bank is looking for an experienced Product Manager to join its End-to-End Service Journeys team in Sydney. The role helps shape how customers bank with the bank by using discovery to understand customer, business and operational needs, then partnering with teams to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

You will work in a cross-functional product squad defining requirements, shaping solutions and delivering change, working closely with stakeholders across operations, risk and legal, as well as external partners.

Key responsibilities

• Lead product discovery for Retail Authorities, using customer insight, Voice of Customer feedback and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces.
• Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-offs.
• Manage operational risk incidents, issues and findings, and strengthen preventative and detective controls.
• Stay across regulatory requirements and implement changes as needed.
• Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes.
• Build relationships with key stakeholders to influence decisions and align priorities.

Required profile

• Naturally curious and customer-focused.
• Ideally banking and finance experience in Product, risk or a similar role.
• Ability to navigate ambiguity, make sound decisions and progress work as requirements evolve.

Required skills

• Operational risk management, including managing issues and incidents and designing or strengthening controls.
• Strong stakeholder management and communication, including facilitating workshops and influencing across business and technology teams.
• Product discovery and analytical skills, turning evidence-based insights into clear requirements.
• Experience delivering in Agile, cross-functional squads alongside technology teams.