Product Manager - Instalments as a Service

About the role

CommBank's Consumer Spending team owns its retail credit cards and key consumer spending propositions, including the Buy Now, Pay Later product StepPay. The cross-functional Instalments as a Service squad owns the instalments platform behind StepPay. As Product Manager you will manage the day-to-day delivery of the instalments capability, partnering with Technology to keep products performing and shape improvements that deliver value for customers.

Key responsibilities

• Identify, develop and refine customer propositions using Voice of Customer feedback and working with product areas across the Bank
• Monitor the product marketplace, trends and competitors, recommending new propositions and enhancements
• Manage end-to-end delivery of instalments features, from discovery through to release and optimisation
• Define clear business requirements that unlock customer, risk and commercial outcomes
• Oversee release and change management, and manage complex product enquiries and complaints
• Operate within the Product Model and Pace frameworks to deliver against OKRs
• Manage operational risk incidents and issues, uplifting controls where required
• Build strong relationships with Technology, Analytics, Risk, Legal, Compliance and other product areas

Required profile

• Solid product management experience with a strong delivery background across customer-facing and back-end technology domains
• Strong customer outcome focus, using customer insight and performance data to improve the product
• Confident managing enquiries, incidents and complaints, and the day-to-day of a product with sound judgement
• Ability to partner closely with Technology and collaborate within a cross-functional squad