Product Delivery Lead - Bunbury

About the role

RCR Mining Technologies is seeking an experienced Product Delivery Lead to join its Bunbury team. Reporting to the Sales Manager, the role provides day-to-day leadership of the Product Delivery team so that customer enquiries, quotations, sales orders and delivery commitments are handled efficiently and to a high standard. It combines team coordination, customer relationship management and commercial oversight, and includes maintaining your own customer portfolio.

Key responsibilities

• Lead and coordinate the day-to-day activities of the Product Delivery team, ensuring commitments are delivered safely, efficiently and on time.
• Manage team priorities and workloads in line with business objectives and customer requirements.
• Act as first point of escalation for customer, sales and operational issues.
• Maintain an active customer portfolio, build relationships and identify sales opportunities.
• Review quotations, sales orders and commercial documentation for accuracy and compliance.
• Monitor DIFOT and other key performance metrics and drive improvements in customer service and operations.
• Work with Procurement, Inventory, Manufacturing, Warehouse and Service Delivery teams.
• Lead continuous improvement initiatives, including Microsoft Dynamics 365, Microsoft 365 and Power BI.
• Monitor team performance against KPIs and coach and mentor team members.
• Provide operational support and leadership coverage for the Sales Manager when needed.

Required profile

• Demonstrated experience in customer service, sales, product support or account management in mining, industrial, manufacturing, resources or automotive sectors.
• Leadership experience coordinating teams and managing competing priorities.
• Experience managing sales pipelines, forecasting and reporting.
• Qualification in a trade, business, sales, customer service, leadership or related discipline (desirable).

Required skills

• Strong verbal and written communication, negotiation and commercial awareness.
• Analytical and problem-solving skills; ability to escalate issues appropriately.
• Proficiency in Microsoft 365 and ERP/CRM systems.
• Understanding of supply chain, inventory and procurement processes (desirable); reading technical drawings (desirable).

What we offer

• Competitive salary and benefits.
• Income protection and life insurance.
• Paid parental leave.
• Discounted private health insurance and salary sacrifice options.
• Employee assistance program and corporate discounts with 500+ retailers.