Principal AI Experience Designer

About the role

MYOB is looking for a Principal AI Experience Designer in Sydney to help shape how customers see, feel and trust AI inside its products. The role works with the other Design Leaders to define and execute the AI experience strategy, and leads the evolution of UX, UI and service patterns so that experiences feel intelligent, human and cohesive. It sits within the design leadership group, partnering with Group Design Managers, Research, Product, Engineering and Brand.

Key responsibilities

• Define the vision for MYOB's AI-first experience.
• Lead strategic, complex design projects exploring new interfaces, agentic workflows and next-generation UI.
• Elevate craft excellence, creative experimentation and design thinking across teams.
• Help raise MYOB's profile as an innovation-led organisation in the community.
• Coach the wider business on the value and skills needed to create exceptional AI-first design experiences.

Required profile

• Deep experience leading cross-functional projects from discovery through delivery.
• Proven record designing or leading AI-powered, data-driven or highly interactive products.
• Experience guiding design systems or component libraries that scale across products.
• Ability to define strategy by connecting customer insight, data and design to business outcomes.
• Comfort working in ambiguity and aligning diverse stakeholders.
• Strong communicator who can make the abstract tangible and influence through design.
• Curiosity about AI, agents and automation, and experience with conversational, generative or adaptive interfaces.

Required skills

• UX/UI/Product Design and interaction design
• Prototyping with emerging tools such as Figma, Framer and V0
• Design systems and component libraries