Phone Energy Coach

About the role

Anglicare WA is recruiting a Phone Energy Coach for the Energy Ahead program, which helps households experiencing financial hardship improve their energy literacy, reduce energy consumption and bills, and connect to energy-efficient appliances and other support. The role combines centralized administrative support for the program with targeted phone-based energy coaching for clients across the South West Information Service area, working from the Midland office. It is a full-time position (37.5 hours per week) with a maximum term of 1.0 FTE ending 30 June 2029.

Key responsibilities

• Provide centralized administrative, intake and booking support for the Energy Ahead program
• Coordinate referral administration and assign client leads to energy coaches
• Maintain program records and ensure smooth client flow across the network
• Deliver energy education and coaching through scheduled phone and virtual sessions to eligible clients

Required profile

• Passionate, client-focused person able to relate to a wide range of clients, including those from Aboriginal and culturally and linguistically diverse backgrounds
• Experience working independently with minimal direction
• Current National Police Clearance valid within one year, a WA Working with Children Check and a WA White Card (or willingness to obtain one)

Required skills

• Well-developed computer literacy and ability to learn new systems quickly
• Well-developed numeracy skills
• Attention to detail, good written and verbal communication, flexibility and ability to work under pressure

What we offer

• Salary of $78,955.50 to $81,237.00 plus 12% superannuation and salary packaging
• Full-time position until 30 June 2029

To apply, submit a detailed resume and covering letter through the online application form.