People and Culture Coordinator

About the role

Smartgroup is seeking a People and Culture Coordinator to join a fast‑moving team for a 9‑month fixed‑term contract. You will be the central point for day‑to‑day employee experience, supporting the full employee lifecycle and ensuring HR operations run smoothly.

Key responsibilities

• Coordinate end‑to‑end employee lifecycle processes, from onboarding to off‑boarding.
• Maintain and update HR systems, primarily SuccessFactors, ensuring data accuracy.
• Support the delivery of people initiatives and employee experience projects.
• Manage contracts, system records and related documentation with high attention to detail.
• Provide responsive customer service to employees and managers.

Required profile

• Curiosity about AI and digital innovation with a willingness to learn new tools.
• Experience in a P&C or HR coordination role, preferably within a shared services environment.
• Highly organised, able to juggle multiple priorities in a fast‑paced setting.
• Strong customer‑service mindset focused on delivering a great employee experience.
• Excellent written and verbal communication skills.
• Proactive, solutions‑oriented, adaptable and resilient to change.
• Strong critical‑thinking abilities for analysing information and making decisions.

Required skills

• SuccessFactors (HRIS) proficiency.
• Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

What we offer

• Additional week of Smart Leave each year.
• Free weekly lunch and flu vaccinations.
• Up to 20 weeks paid parental leave with super contributions and a return‑to‑work bonus.
• Paid ‘Make a Difference’ days for community volunteering.
• Salary packaging, novated leasing, retail vouchers and an employee share plan.