Passenger Service Agent (Part‑time) – Perth Airport

About the role

We are seeking a part‑time Passenger Service Agent to join Menzies Aviation at Perth Airport. As the first point of contact for travellers, you will ensure a smooth journey from check‑in through boarding and baggage collection.

Key responsibilities

• Deliver exceptional customer service throughout the passenger journey.
• Process check‑in, validate passports and travel documents.
• Tag baggage, arrange seating and issue boarding passes.
• Maintain safety and security compliance.
• Operate multi‑airline check‑in systems.
• Perform boarding gate duties, including public announcements.
• Assist passengers with special needs.
• Participate in training and on‑the‑job coaching.

Required profile

• Reliable, motivated and flexible to work a 7‑day rotational roster.
• Willingness to work nights, weekends, public holidays and split shifts.
• Ability to thrive in a fast‑paced environment and meet critical deadlines.
• Team‑oriented yet capable of working autonomously.
• Strong focus on customer service.
• Will undergo police, airport security and medical checks.

Required skills

• Proficiency with multi‑airline check‑in software.

What we offer

• Airport‑based role with free parking and uniform.
• Overtime opportunities and work with international airlines.
• Employee Assistance Program and retail discounts.
• Career development within a global aviation company.