Part-Time Duty Manager - Gold Coast Airport

About the role

An experienced part-time Duty Manager is sought for Gold Coast Airport (GCA). The role ensures the safe, efficient and effective operation of the terminal by coordinating activities, resources and stakeholders, monitoring service levels, managing incidents and abnormal operations, and optimising aircraft and passenger flows. It reports to the Terminal Manager and involves a minimum of 40 hours per fortnight on a rotating roster from 4am to 11pm (or until the last flight clears), 365 days a year.

Key responsibilities

• Maintain terminal standards aligned with safety, cleanliness and operational readiness
• Manage allocation of aircraft parking bays and terminal resources (boarding gates, check-in equipment, baggage reclaim) via the Airport Operating System to optimise aircraft movements and passenger flow
• Coordinate the swing of terminal resources between domestic and international operations
• Respond to incidents, operational disruptions and medical first aid in line with operational plans and procedures
• Maintain strong relationships with key clients, passengers and terminal users
• Monitor compliance with agreed service levels across operational contractors

Required profile

• Experience in a busy airport environment
• First aid certification
• Supervisory or team leader experience is advantageous
• Exceptional customer service skills and the ability to communicate with different personalities
• Energetic, motivated, flexible and committed to teamwork
• Ability to comply with the Drug and Alcohol Management Plan, including pre-employment testing, and to obtain an Aviation Security Identification Card (ASIC), which requires a police check

What we offer

• Flexible working options and wellbeing initiatives
• Learning, mentoring and career pathways across the four airports