Parenting Orders Program Case Coordinator

About the role

Relationships Australia Queensland is seeking a permanent, full-time Parenting Orders Program (POP) Case Coordinator for its Rockhampton team. The role supports parents and carers in building positive, healthy relationships with their children through and beyond separation, through education, guidance and advocacy for child-focused outcomes.

Key responsibilities

• Conduct intake assessments, gather client information, screen for risks, develop safety plans and determine suitability for interventions.
• Design and deliver group and individual education programs on child development, family violence and navigating complex family separations.
• Develop and implement client case management plans in a child-focused, collaborative way.
• Liaise with internal and external services, including referrals for counselling and family dispute resolution.
• Maintain accurate client records, case notes and risk assessments according to organisational policy.
• Take part in supervision and professional development, and comply with legislative, duty of care and administrative requirements.

Required profile

• Relevant undergraduate qualification in Social or Behavioural Sciences (postgraduate highly regarded).
• Demonstrated experience supporting families in high-conflict settings, including with involuntary clients or clients in crisis.
• Strong record of working within a child-focused and culturally inclusive practice framework.
• Experience in group facilitation, education delivery and ideally family dispute resolution.
• Solid knowledge of family law, domestic violence legislation and the impact of trauma and conflict on children.

Required skills

• Excellent communication and time management skills.
• Computer literacy, including Microsoft Office and web-based systems.

What we offer

• Flexible, supportive culture with work-life balance.
• Salary packaging of up to $15,900 per year.
• Three extra paid leave days over Christmas and annual leave loading.
• Up to 2 weeks of paid study leave each year.
• Paid parental leave.
• Medical insurance discounts and free access to an Employee Assistance Program.
• Annual salary from $91,000 plus superannuation, negotiable depending on qualifications and experience.

To apply, submit a resume and a brief cover letter through the online application; applications close 18 November 2026.