Overnight Support Worker - Residential Services

About the role

Safe Steps is Victoria's only 24/7 family violence response centre, offering information and referral, crisis response, risk assessment, safety planning, Webchat and supported crisis accommodation. It is looking for a compassionate, resilient Overnight Support Worker for its Residential Services team in a part-time 0.4 FTE position on Thursdays and Fridays, working overnight in the supported accommodation program. The role provides practical and emotional support to victim-survivors, conducts risk and needs assessments, supports safety planning and contributes to a safe, welcoming environment.

Key responsibilities

• Provide overnight support to adult and child victim-survivors in supported accommodation
• Conduct initial risk management planning and needs assessments for new arrivals
• Complete safety planning and support clients experiencing distress or uncertainty
• Assess and respond to family violence risk using the MARAM framework
• Manage and action handover items to ensure continuity of care
• Maintain accurate and confidential records
• Take part in team meetings, supervision and ongoing professional development

Required profile

• Experience in a support, residential or community services role
• Understanding of the specialist family violence sector in Victoria
• Ability to work in a demanding environment while keeping professional boundaries
• Strong communication skills and ability to work with diverse communities
• Ability to stay calm under pressure and respond positively to changing priorities
• Resilience and commitment to self-care
• Commitment to trauma-informed, inclusive and culturally safe practice
• Current or willingness to obtain: Working with Children Check, National Police Check, Level 2 First Aid and a driver's licence
• Qualifications in community or social services are desirable

What we offer

• Salary of $46.00 - $50.00
• Salary packaging benefits to increase take-home pay
• Ongoing training, supervision and professional development
• A supportive, values-driven team

Applications are made through the employer's online portal; a cover letter and resume are required, and applications are assessed as they come in and may close early.