Outbound Customer Service Consultant – Home Loans

About the role

Join Finsure’s customer engagement team to assist Australians who have already expressed interest in home‑loan support. You’ll use your phone skills to qualify genuine opportunities and connect callers with the right mortgage professionals, all while developing knowledge of Australian lending.

Key responsibilities

• Contact and engage customers who have enquired about home‑loan assistance.
• Ask thoughtful questions, understand their situation and qualify genuine opportunities.
• Explain next steps clearly and connect customers with appropriate support.
• Handle questions and objections confidently while delivering a positive experience.
• Work towards activity, quality and conversion targets and keep customer records accurate.
• Learn from regular coaching and collaborate with the wider customer engagement team.

Required profile

• Background in banking, insurance, telecommunications, utilities, automotive sales, contact centre or other customer‑facing role.
• Confident, personable phone communication and genuine listening skills.
• Experience with KPIs, sales, service or conversion goals.
• Resilience, initiative and a positive approach to customer conversations.
• Strong attention to detail, willingness to learn and a team‑first attitude.