National Switchboard Operator

About the role

JLL is hiring a National Switchboard Operator in Melbourne to deliver a professional, seamless experience for all callers across Marsh offices in Australia. As the first point of contact for internal and external stakeholders, the role manages a high-volume national switchboard, answering calls promptly and directing them accurately while keeping directory and team information up to date. The switchboard runs 8:00am to 6:00pm, and flexibility is essential, as the successful candidate must work varying shifts and provide full-shift coverage.

Key responsibilities

• Answer and manage all incoming calls for Marsh offices across Australia professionally and on time.
• Transfer calls accurately and assist callers with general enquiries.
• Maintain and regularly update the switchboard console and directory information.
• Review new starter and exit reports from the Facilities Management team and update records.
• Liaise with managers to confirm contact details, team structures and extensions for new employees.
• Work with team assistants and business leaders to keep team lists and contact details current.
• Build working relationships with internal stakeholders and deliver a high standard of customer service to clients, employees and visitors.
• Support continuous improvement and take part in learning and development.

Required profile

• Previous experience operating a busy switchboard or working in a high-volume customer service environment.
• Strong verbal communication and interpersonal skills, with the ability to build professional relationships across all levels of the business.
• Excellent customer service skills, attention to detail and organisational skills.
• Ability to manage multiple priorities and solve problems in a fast-paced environment.
• Confidence using technology and willingness to learn new systems.

What we offer

• Employee discounts on fitness, wellbeing and other brands.
• 18 weeks of paid maternity leave.
• Private health insurance discounts and active social club membership.
• Employee assistant program and paid time off for volunteer work.
• Novated lease for EV cars.