Multiline Underwriter – Edupac (Education Insurance)

About the role

Join Zurich’s Edupac team to help build one of Australia’s largest specialist education insurance portfolios, working across Property, Liability, Motor, Financial Lines and Accident & Health for schools and educational institutions.

Key responsibilities

• Assess and underwrite new business, renewals and policy changes within agreed frameworks and delegated authority.
• Apply underwriting criteria consistently, identifying matters that require referral or escalation to senior underwriting specialists.
• Work across Property, Liability, Motor, Financial Lines and Accident and Health, building broader multi‑line underwriting capability.
• Build strong relationships with Aon and act as a trusted day‑to‑day contact for underwriting and policy administration matters.
• Deliver timely and accurate responses to broker enquiries, ensuring service commitments are met.
• Manage endorsements, cancellations, reinstatements and other policy adjustments efficiently.
• Collaborate with underwriting specialists, operations, claims and distribution teams to deliver positive customer outcomes.
• Contribute to continuous improvement of underwriting frameworks, processes and documentation for the Edupac portfolio.

Required profile

• Exposure to Property, Liability, Motor or broader General Insurance underwriting (or experience as an Assistant Underwriter ready to progress).
• Understanding of underwriting principles, risk assessment and ability to apply frameworks within delegated authority.
• Strong attention to detail, ability to manage multiple priorities and follow established processes.
• Confidence to identify matters requiring escalation and engage appropriate underwriting specialists.
• Experience building effective relationships with brokers, customers and internal stakeholders.
• Excellent communication, problem‑solving and decision‑making skills.
• Collaborative mindset with interest in developing capability across multiple lines of business.
• Resilience, empathy and professionalism when handling sensitive information.
• Knowledge of relevant legislation and regulatory requirements in General Insurance.

What we offer

• 5 weeks of annual leave plus 15 days personal/carer’s leave and family care benefits.
• Hybrid working arrangement – 3 days in office, 2 days remote per week for full‑time staff.
• Wellbeing programs, AUD$500 annual wellbeing payment and AUD$295 new‑starter e‑voucher for home office setup.
• Access to award‑winning training and development programs.
• Opportunities for global mobility across more than 200 countries.
• Inclusive, diverse workplace with multiple employer of choice recognitions.
• Tree planting for every new employee and state‑of‑the‑art Green Star rated offices.