Mindbody Studio Operations & Founder Support Coordinator

About the role

We are looking for an organized, proactive coordinator to support the daily operations of two Pilates studios in Canberra and act as the right‑hand to the founder. This part‑time, remote role blends studio administration, client communication, and executive support to help drive strategic growth.

Key responsibilities

• Administer client accounts, class bookings, memberships, and schedule changes in Mindbody for both locations.
• Manage the studio’s email inbox, responding promptly and professionally to client inquiries and membership requests.
• Execute daily debt‑recovery tasks, following up on failed payments and outstanding balances.
• Maintain accurate client documentation within studio management systems.
• Provide daily task reminders, calendar updates, and workload tracking for the founder.
• Handle ad‑hoc administrative projects, research, and operational assignments as directed.
• Streamline routine workflows to ensure consistent high‑quality client communication.

Required profile

• Hands‑on experience with Mindbody software in a studio, gym, or wellness setting.
• Exceptional written English with a warm, professional tone for client‑facing communications.
• Proven background in administrative, virtual assistance, or executive assistant roles.
• Self‑starter who can manage task lists independently and keep leadership organized.
• Experience in debt recovery and managing client account balances.

Required skills

• Mindbody (studio management software)
• Gmail / Microsoft Outlook (email)
• Google Workspace (Docs, Sheets, Drive)
• Google Calendar
• Acuity
• Calendly

What we offer

• Permanent remote work from home
• Immediate hiring
• Health insurance coverage for eligible locations