Manager, Technical Account Management

About the role

ClickUp is looking for an experienced Manager to lead and develop its team of Technical Account Managers (TAMs). The role combines people leadership, technical judgment and commercial accountability to improve adoption, retention and growth across the portfolio. It is a hands-on leadership position for someone with a player/coach mindset, open to candidates across Australia, with Sydney, Melbourne or Brisbane preferred.

Key responsibilities

• Hire, coach and develop TAMs, set expectations for customer outcomes and technical delivery, and run coaching, performance and career-development conversations.
• Coach TAMs on consultative discovery, solution design, executive engagement and linking adoption to business value.
• Plan team capacity and account coverage, using the Partner Ecosystem to extend capability while balancing customer needs and delivery commitments.
• Own team-level retention, renewal readiness and expansion outcomes, using account health, adoption and commercial signals to identify risk early and drive action.
• Lead escalations and recovery plans for complex or high-risk accounts, defining clear owners and next steps.
• Establish operating rhythms, playbooks and quality standards across onboarding, engagement, technical delivery and account planning, with clear handoffs between ClickUp-led, partner-led and joint engagements.
• Build the team's capability in workflow design, automation, integrations and ClickUp AI and Agents, including prompting, testing and refinement of AI Agents.
• Partner with Sales, Services, Support, Product, CX Operations and the Partner Ecosystem to align customer strategy, ownership and execution, and bring portfolio trends and capacity recommendations to leadership.

Required profile

• 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success or a related technical delivery function, with at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment.
• Proven track record of complex SaaS or technology engagements for SMB, mid-market and enterprise customers, with measurable adoption, retention or growth outcomes.
• Strong commercial judgment, including renewal planning, risk assessment, forecasting and expansion identification.
• Experience with implementation, consulting and technology partners, and managing multiple concurrent engagements in a fast-paced environment.
• Nice to have: experience with ClickUp or similar work-management platforms, leading distributed teams, building partner enablement playbooks, and covering both recurring account management and professional services.

Required skills

• Deep understanding of agentic workflows and AI Agent prompting, with experience designing or guiding intelligent, task-oriented systems.
• Practical judgment in evaluating AI output, refining prompts and workflows, and setting human review and quality controls.
• Technical fluency across configurable SaaS platforms, workflow design, automation and integrations.
• Strong communication, stakeholder management and problem-solving, including with executive customers and partner leaders.