Local Host - Punthill Maitland

About the role

Punthill Maitland, the newest hotel/apartments in the region, is looking for one more Local Host. Reporting to the Super Host, you will be part of a small team creating lasting memories and exceptional experiences for every guest. The property has 76 thoughtfully designed apartments.

Key responsibilities

• Provide a high level of guest service at all touchpoints, from check-in and check-out to during the stay
• Solve complaints and problems creatively
• Act as a true host and local connection, advising guests on points of interest in the area
• Handle emergencies safely and professionally
• Identify opportunities to increase returning and new guests
• Support the Super Host and Hotel Manager in keeping the hotel to Veri-Best standards

Required profile

• Adaptable, enjoys variety and works with an ownership mindset
• Ability to work both as a team member and independently
• Experience in a customer service role
• Flexible to work various shifts, including weekends and public holidays on rotation (no overnight shifts)
• Approved Australian working rights (citizenship, permanent residency or visa with approved working rights)
• First Aid Certificate (or ability to obtain it before starting)
• Responsible Service of Alcohol Certificate (or ability to obtain it before starting)

What we offer

• National career growth opportunities and accelerated development in hotel management or corporate areas
• Onboarding and ongoing support, including the Fast-Track Hotel Management Development program
• Job security and a flexible, relationship-focused culture
• Referral bonuses of up to $1000, accommodation discounts across the network and private health insurance discounts
• Employee Assistance Program access