Level 2 IT Technician – Perth

About the role

JH Computer Services is seeking a Level 2 IT Technician to join its Perth team. You will provide both remote and onsite support, handling escalations and contributing to continuous improvement across a range of client environments.

Key responsibilities

• Respond to support requests via phone, electronic tickets, and in person.
• Diagnose and resolve hardware and software issues efficiently.
• Provide server and network infrastructure support both remotely and onsite.
• Deliver clear updates, progress notes, and status reports to clients and stakeholders.
• Monitor client environments for cyber/security incidents and respond appropriately.
• Contribute to developing procedures, documentation, and service delivery improvements.
• Assist with project delivery and coordination as required.

Required profile

• Minimum 3+ years experience in an MSP or similar multi‑client support environment.
• Strong troubleshooting skills across workstation, server and network issues.
• Excellent communication skills, able to explain technical outcomes to non‑technical users.
• Proactive improvement mindset, comfortable refining processes and lifting service quality.

Required skills

• Windows Server administration (Active Directory, Group Policy, DHCP, DNS, file services, IIS, SQL, RDS).
• Virtualisation with Hyper‑V.
• Microsoft 365 / Office 365 and Azure.
• Networking gear – Cisco, Fortinet, Ubiquiti switches, routers, firewalls, Wi‑Fi.
• Datto BCDR backup and disaster recovery.
• PSA/documentation tools such as Autotask and IT Glue.
• SIEM solutions experience.

What we offer

• Join a respected Western Australian IT business with a 40‑year history.
• Work across diverse Government, Education and SMB client environments.
• Team culture focused on effective support and strong customer service.
• Ongoing learning and support for certifications (Microsoft 365, Fortinet, etc.).