Lead, Operational Risk

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Lead, Operational Risk to join its Retail Insurance Australia Division (RIA) in Sydney. This is a nine-month fixed-term contract or secondment with a flexible hybrid work model based on the East Coast of Australia. The role leads and coordinates operational risk activities, partners with senior stakeholders to identify, assess and mitigate risk, and drives stronger risk maturity, governance and decision-making.

Key responsibilities

• Lead the implementation of IAG's Risk Management Strategy, frameworks and methodologies to strengthen operational risk maturity.
• Drive risk maturity uplift through risk practices, stakeholder engagement and culture change aligned to RIA's objectives.
• Lead business risk profiling and support informed risk-taking in line with the IAG Risk Appetite Statement.
• Oversee the design, assessment and testing of controls so they remain robust.
• Partner with business leaders to identify risk mitigation strategies, address control gaps and run continuous improvement initiatives.
• Oversee risk events, issues and breaches, supporting investigation, remediation and regulatory reporting.
• Coordinate assurance activities, risk reviews, reporting and risk system management.
• Lead, coach and develop Operational Risk Consultants and foster a proactive risk culture.

Required profile

• Demonstrated experience in operational risk, compliance or risk management in general insurance or financial services.
• Experience operating in complex environments, leading risk and assurance initiatives and working across teams.
• Leadership presence from previous people leadership roles, or dedicated development of leadership capability.

Required skills

• Strong business acumen and risk expertise, balancing commercial outcomes with effective risk management.
• Analytical and strategic thinking, able to identify root causes and assess risk.
• Understanding of regulatory requirements, governance frameworks and key risk management principles.

What we offer

• 13% superannuation and 20 days annual leave plus 5 extra days.
• Flexible hybrid work and up to 50% off personal insurance, plus partner discounts.
• 20 weeks paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.