ITS and Tolling Systems Technician

About the role

Service Stream is seeking an ITS and Tolling Systems Technician to support the operation and maintenance of roadside technology and tolling infrastructure on the Westlink M7 Motorway in Western Sydney. The role covers tolling systems, Intelligent Transport Systems (ITS) devices, communications networks and field equipment, providing frontline technical support through fault finding, preventative maintenance and incident response. It suits someone with an IT, telecommunications, networking, electronics or operational technology background.

Key responsibilities

• Provide Level 1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.
• Monitor and respond to tolling and ITS alarms, doing remote diagnostics and on-site fault investigations.
• Support motorway ITS assets such as Variable Speed Limit Signs (VSLS), Variable Message Signs (VMS), CCTV, METS and vehicle detection systems.
• Use diagnostic and management tools to assess system health, alarms and equipment performance, and carry out approved restart, reset and service recovery activities.
• Diagnose first-line hardware, software, networking and communications faults, and conduct scheduled inspections and preventative maintenance.
• Coordinate with Traffic Control Rooms, vendors and specialist support teams during incidents and planned works, and record defects and maintenance in the Asset Management System.
• Maintain spare parts, tools and test equipment, and comply with cybersecurity, access control and change management requirements.

Required profile

• Demonstrated experience in IT, operational technology or technical support environments.
• Experience diagnosing faults across integrated hardware, software and communications systems.
• Understanding of IP networking fundamentals including Ethernet, switches and network fault isolation.
• Experience with diagnostic applications, monitoring systems and work-order management tools.
• Strong troubleshooting, documentation and communication skills.
• Unrestricted driver's licence.
• Certificate, diploma or equivalent industry experience in IT, telecommunications, electronics, networking, OT or ITS.

Required skills

• IP networking and Ethernet
• Diagnostic and monitoring tools
• Knowledge of CCTV, VMS, VSLS and vehicle detection systems
• Serial communications and IP-based networking
• Interpretation of technical documentation, wiring diagrams and operating procedures

Desirable: experience with electronic tolling, telecommunications or high-availability environments, Kapsch and/or Q-Free platforms, control room coordination, NSW Electrical Licence, CPR/LVR certification and ITS training.

Working arrangements

• Monday to Friday roster, 6:00am to 6:00pm.
• After-hours on-call roster, with occasional planned night works.

Applications are made through the Service Stream Recruitment Team via the online application form.