IT Support Representative

About the role

Join a globally expanding premium design brand as the first point of contact for all IT needs. You will provide frontline support to a worldwide team, ensuring technology works smoothly for every employee every day.

Key responsibilities

• Deliver responsive first‑ and second‑level support for hardware, software and connectivity issues, minimizing downtime.
• Install, configure and maintain desktops, laptops, peripherals and mobile devices, keeping asset records up to date.
• Monitor and manage service‑desk tickets, communicating clearly and meeting agreed SLA targets.
• Support onboarding and offboarding processes, including account creation, permission management and device allocation.
• Collaborate with senior engineers and cross‑functional teams to escalate and resolve complex incidents.
• Perform basic network connectivity checks and assist with infrastructure maintenance as needed.
• Ensure adherence to IT security policies, identifying and reporting potential risks.

Required profile

• Technically curious, people‑oriented and motivated to deliver excellent support.
• Strong customer‑service and communication skills, able to explain technical concepts to non‑technical users.
• Ability to manage multiple tasks, prioritize under pressure and work both independently and collaboratively.

Required skills

• Microsoft 365
• Windows operating system
• macOS operating system
• ITIL fundamentals