IT Support Engineer Internship

About the role

This internship provides a practical introduction to IT support, offering hands‑on experience and mentorship without requiring prior technical experience. You will develop a solid foundation in supporting users and managing IT services.

Key responsibilities

• Administer and manage software applications.
• Create and remove user accounts.
• Build and deploy computers to meet client requirements.
• Respond to IT‑related alerts and resolve technical issues.
• Triage and assign incoming tickets using the ticketing system.
• Solve “Fast Track” tickets (common, well‑documented requests).
• Deliver exceptional customer service and technical support via phone and email.
• Apply IT support best practices (ITIL V4).

Required profile

• IT‑related Bachelor degree.
• Excellent written, verbal and non‑verbal communication skills.
• Willingness to learn and collaborate in a team environment.
• Logical problem‑solving ability and strong attention to detail.
• Professional phone manner, especially under pressure.
• Good time‑management and customer‑service experience.

Required skills

• ITIL V4 framework knowledge.

What we offer

• Opportunity to work with an experienced team of Service Experience Engineers.
• Supportive environment with regular staff events, free drinks and breakfast.
• Company culture that fosters learning and development.