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This job expired on 19/09/2026. It no longer accepts applications.
IT Service Desk Officer (Contract) – Brisbane
Redwolf + Rosch · Brisbane
Job description
About the role
We are looking for a customer‑focused IT Service Desk Officer to join a leading public sector organisation in Brisbane on a short‑term contract. The role is hybrid, allowing you to work both onsite in the CBD and remotely.
Key responsibilities
- Provide front‑line IT support by logging, prioritising and resolving digital service incidents.
- Perform initial fault diagnosis and troubleshoot tools within the Microsoft ecosystem.
- Manage the service queue to meet agreed SLAs and keep users informed of system changes.
Required profile
- Hands‑on experience in a customer‑facing IT Service Desk environment.
- Familiarity with Microsoft 365 services, including Exchange, Teams and Entra ID.
- Knowledge of Intune, Active Directory and ServiceNow.
- Experience working within an ITIL framework.
Required skills
- Microsoft 365
- Exchange
- Teams
- Entra ID
- Intune
- Active Directory
- ServiceNow
- ITIL
What we offer
- Daily rate of $500‑$600 inclusive of superannuation.
- Contract period from 27 July 2026 to 2 November 2026.
- Hybrid working model based in Brisbane CBD.
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Redwolf + Rosch
Brisbane