IT Help Desk / Customer Support Technician (TS/SCI with Polygraph)

About the role

Join GDIT as an IT Help Desk / Customer Support Technician supporting an intelligence customer in Alice Springs, Australia. You will provide both on‑site and remote technical assistance, ensuring end‑users can work efficiently with their hardware and software.

Key responsibilities

• Install, modify, and repair computer hardware and software on‑site and via remote‑access tools.
• Troubleshoot end‑user hardware and software issues, applying basic diagnostic techniques.
• Administer email systems, Microsoft Office applications, and other standard desktop tools.
• Provide remote support through desktop mirroring and other remote access applications for worldwide sites.
• Identify, investigate, resolve, and follow up on cloud‑infrastructure help‑desk tickets.
• Maintain current knowledge of assigned technologies and coach less‑experienced staff.

Required profile

• AA/AS degree or equivalent technical training, certifications, or experience.
• Minimum 5 years of related technical support experience.
• Active TS/SCI clearance with a polygraph.
• U.S. citizenship.
• Current DoD 8570/8140 IAT certification; CompTIA Security+ CE preferred.

Required skills

• Computer hardware
• Desktop computers
• Hardware troubleshooting
• Remote access tools
• Microsoft Office administration
• Email system administration
• Cloud infrastructure support
• Basic diagnostic techniques

What we offer

• Competitive hourly rate between $42.50 and $57.50.
• Comprehensive benefits, 401(k) match, and paid time off.
• Career growth tools, internal mobility support, and a military‑friendly culture.