Incident Co‑ordinator – High‑Priority Incident Management
Infosys · Sydney
Job description
About the role
The Incident Co‑ordinator leads and coordinates end‑to‑end resolution of high‑priority (P1/P2) incidents, ensuring rapid service restoration and minimal business impact. The role demands strong leadership during crisis situations, proactive communication and collaboration across technical, business and vendor teams.
Key responsibilities
- Log all incidents accurately in ServiceNow and capture required data for historical reporting.
- Analyze incident data to identify systemic issues and trends.
- Own investigations into major incidents, create Post Incident Reviews (PIR) and present findings at senior level.
- Prioritise problems collaboratively with stakeholders.
Required profile
- Demonstrated leadership in crisis and high‑pressure environments.
- Effective communication and collaboration with cross‑functional teams.
Required skills
- ServiceNow
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Published 1 month ago
Expires 2 weeks from now
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Infosys
Sydney
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