Hydraulic Customer Relationship Manager

About the role

Motion Fluid Power Solutions is looking for a commercially focused Hydraulic Customer Relationship Manager to join its external sales team, based in Kewdale, WA. This field-based role manages and grows relationships with key customers, understands their hydraulic and fluid power needs and identifies practical, value-adding solutions. You will drive sales, margin growth, customer retention and share of wallet across your territory, working closely with internal sales, operations, service and product teams.

Key responsibilities

• Manage and grow a portfolio of key customer accounts and build long-term relationships with stakeholders and decision-makers.
• Understand customer operations and identify opportunities for hydraulic, hose, fittings and fluid power solutions.
• Develop and execute account plans that support customer needs and business growth.
• Prepare quotes, proposals and value propositions.
• Monitor sales performance against budgets and forecasts and act where required.
• Identify cross-sell and upsell opportunities and work with internal teams so customers receive reliable, fit-for-purpose solutions.
• Maintain accurate customer, opportunity and account information.

Required profile

• Ideally experience in external sales, account management or business development.
• Ideally experience building and retaining key customer relationships.
• Ability to identify customer needs and recommend suitable solutions.
• Strong commercial awareness, including sales and margin performance.
• Excellent communication, negotiation and stakeholder-management skills.
• Proactive, organised and customer-focused approach.
• Current Australian driver's licence and willingness to travel (about 6-8 weeks of regional travel per year, with occasional extra travel).
• Australian citizenship or permanent residency required to apply.

Required skills

• Ideally knowledge of hydraulic, industrial hose, fittings, fluid power or related industrial products.
• Comfortable working independently in the field while staying connected with customers and internal teams.

What we offer

• Market-aligned remuneration with annual salary reviews and bonus opportunities.
• Company vehicle, tools of trade and wellbeing support.
• Career development through training, learning and clear pathways.
• Incentives, uniforms, parental-leave top-up and Employee Assistance Program.
• Up to $30 flu vaccination rebate and discounted Bupa health insurance.
• One paid volunteer leave day per year and community engagement opportunities.