Hotel All-Rounder - ibis Styles Sydney Central

About the role

ibis Styles Sydney Central, located near Surry Hills and Oxford Street, is looking for a motivated full-time Hotel All-Rounder. You will work a variety of shifts across Front Office, Mee So and the breakfast service, gaining hands-on experience in day-to-day hotel operations while delivering memorable service to guests.

Key responsibilities

• Deliver guest service from check-in to check-out and act as the first point of contact for guests and visitors.
• Complete a variety of daily tasks across multiple departments.
• Promote hotel facilities and services, prepare coffees and beverages, and maintain accurate guest accounts.
• Assist guests with the self-check-in kiosks and promote the Accor Live Limitless loyalty programme.

Required profile

• Previous customer service experience, preferably in a hotel or hospitality setting.
• Ability to stay calm under pressure, multitask and solve guest problems quickly.
• Excellent communication skills and a high standard of personal presentation.
• A genuine passion for creating memorable guest experiences.
• Valid NSW RSA, or willingness to obtain one before starting.
• Flexible availability for a rotating roster, including mornings, afternoons, evenings, weekends and public holidays.

Required skills

• Strong computer skills, including Microsoft Office.
• Experience with OPERA Cloud is highly regarded.

What we offer

• The chance to learn and grow with Accor's Work Your Way, Learn Your Way and Benefits Your Way approach.
• Mentoring by experienced Accor Hospitality professionals.
• An inclusive workplace with reasonable adjustments available.