Home Claims Loss Assessor

About the role

Zurich Insurance is launching its personal home insurance business in Australia and needs a Home Claims Loss Assessor to lead a new team of Claims Advisors. You will assess residential property claims, determine repair or settlement paths, and ensure a modern, digital‑first experience for customers.

Key responsibilities

• Conduct on‑site and desktop assessments to identify cause, extent and value of damage.
• Prepare clear scopes of work and cost estimates aligned to appropriate repair methods.
• Recommend optimal settlement options balancing customer needs, quality and cost.
• Build and manage relationships with builders, suppliers and restoration partners.
• Provide technical guidance to claims teams, including support on complex matters.
• Maintain accurate documentation and identify potential risks, issues or improvement opportunities.

Required profile

• Experience in property, home or contents claims assessment, building inspection or a similar technical field.
• Strong knowledge of residential construction, materials and repair methodologies.
• Ability to scope and estimate building repairs or replacements.
• Understanding of insurance principles and claims processes in a general insurance environment.
• Confident communication skills to explain technical outcomes to customers and stakeholders.
• Strong attention to detail with the ability to manage multiple priorities effectively.

Required skills

• Technical building knowledge.
• Knowledge of residential construction materials and repair methods.

What we offer

• 5 weeks of annual leave for permanent staff plus 15 days personal/carer’s leave.
• Hybrid working arrangement – 3 days in the office, 2 days remote per week.
• Wellbeing programs, AUD$500 annual wellbeing payment and AUD$295 new‑starter e‑voucher.
• Access to award‑winning training and global mobility opportunities.
• Inclusive, diverse and sustainable workplace culture.