Home Care Partner

About the role

IRT, a community-owned provider of independent living, aged care and home care, is inviting expressions of interest from experienced and qualified professionals to join its team as a Home Care Partner. You will work closely with customers to understand their individual needs, develop personalised care plans and coordinate services that support their independence, wellbeing and ability to stay at home. The role is open to candidates interested in the ACT, Far South Coast, Illawarra, South East Sydney, South West Sydney and Sunshine Coast.

Key responsibilities

• Receive and assess referrals, screen customers for eligibility and ensure safe home access for staff.
• Contact newly referred customers to discuss expectations, goals and available services.
• Conduct comprehensive assessments to identify customer needs and goals.
• Coordinate and suggest appropriate services to help customers achieve their goals.
• Review customers regularly by telephone and update care plans as needed.
• Maintain accurate care plans and ensure compliance with funding bodies and leadership.
• Assist with data collection and record maintenance, and monitor and manage customer budgets to maximise subsidy fund usage.
• Liaise with agencies and third parties to arrange services, and contribute to business development and customer experience improvements.

Required profile

• Qualification in a related discipline such as Cert IV in Community Services, Aged Care etc.
• Case management qualification is essential; 1-2 years' experience in aged care is preferred.
• Proven experience in community liaison, including assessing needs, care planning and preparing service requirements.
• Experience working with people with dementia and/or mental health issues.
• A current driver's licence.

Required skills

• Attention to detail, analytical and problem-solving skills, and effective verbal and written communication, including report writing and client record keeping.
• Team collaboration and self-motivation.
• Computer competence, data collection and record maintenance; previous experience with AlayaCare is a plus.

What we offer

• Hybrid working, at least three days per week at the nearest IRT office and two days from home.
• Competitive pay with salary packaging, flexible working conditions and birthday leave.
• Career development, multiple career pathways, discounted gym memberships and free counselling through an employee assistance program.

This is an expression of interest and does not guarantee an immediate vacancy; successful applicants will complete pre-employment checks including references, a functional assessment and a National Criminal History Check.