Home Assessor

About the role

A growing team in the insurance and claims industry is looking for an experienced Home Assessor based in Melbourne. The role suits someone with a background in building, construction or property repairs who enjoys hands-on work, solving problems and managing claims through to completion while delivering excellent customer service.

Key responsibilities

• Attend residential properties to assess building damage caused by insured events.
• Prepare accurate damage reports and detailed Scopes of Work.
• Review builders' scopes, validate repair costs and negotiate outcomes with repairers.
• Determine appropriate repair methods, balancing quality, compliance, cost and customer expectations.
• Manage claims end to end, coordinating assessments, repairs and finalisation.
• Maintain regular contact with customers, builders, suppliers and internal stakeholders.
• Monitor repair progress so work finishes on time and to standard, and run customer satisfaction and quality checks.
• Ensure compliance with industry standards, policies and procedures, and travel to sites, including interstate during major weather events.

Required profile

• Experience in building, construction, property repairs or insurance assessing.
• Strong understanding of building damage, repair methods and construction processes.
• Experience preparing or reviewing Scopes of Work and validating repair costs.
• Familiarity with building materials, labour rates and construction costs.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisation, with the ability to handle competing priorities and meet deadlines.
• Customer-focused, with good problem-solving and conflict resolution skills.
• Confident with technology and adaptable to virtual assessment tools.
• Trade experience is highly regarded; insurance experience is advantageous but not essential.

What we offer

• Ongoing training and development.
• A fully maintained vehicle and technology for the role.
• Additional paid leave, including a paid ME day and volunteer day.
• Paid parental leave.
• Employee discounts, rewards and recognition programs, and access to an employee benefits platform.