Head of Data, Analytics & AI

About the role

Westpac is looking for a Head of Data, Analytics & AI to report to the Chief Product Officer. The role leads the implementation of Westpac's Group data and AI strategy across Panorama and BT's internal business use cases, within established technology, architecture and governance frameworks. It translates business priorities into an integrated capability roadmap and provides strategic leadership across product, technology, architecture and enterprise transformation.

Key responsibilities

• Own and execute the integrated strategy for data, analytics, connectivity and AI across Panorama and BT's internal use cases, within the Group Data, Digital and AI strategy.
• Identify and prioritise opportunities to use Group data capabilities to create strategic differentiation for the BT group.
• Translate business objectives into target capabilities, roadmaps, sequencing and investment priorities.
• Set the strategic direction for data, connectivity and AI uplift across the Panorama ecosystem, including connected partner and platform experiences.
• Shape the capabilities needed to support CRM transformation and MarTech modernisation.
• Provide strategic oversight of the data platform, governed data products, priority use cases and connectivity capability.
• Support alignment of shared capabilities and priorities across the business to avoid fragmented or duplicated solutions.
• Drive data and AI governance, embedding privacy, security, data quality, model risk and responsible AI requirements.
• Partner with senior leaders across Product, Technology, Architecture, Strategy, Risk and Group functions to guide investment decisions.
• Lead and develop a high-performing, multidisciplinary team while managing partners, budgets and capability priorities.

Required profile

• Accomplished data, analytics or AI leader with extensive senior leadership experience across data, analytics, AI, digital platforms or a closely related discipline.
• Demonstrated experience defining enterprise data, analytics and AI strategies and turning them into investment priorities, roadmaps and measurable outcomes.
• Experience shaping or governing complex transformation across data platforms, CRM, MarTech, digital ecosystems or enterprise technology environments.
• Demonstrated leadership across data governance, data risk and responsible AI, with the ability to embed controls into delivery.
• Ability to influence senior executives and build alignment across Product, Technology, Architecture, Strategy, Risk and enterprise functions.
• Strong commercial judgement and experience leading multidisciplinary teams in complex matrix structures.
• Relevant tertiary qualification in technology, data science, analytics, mathematics, engineering, economics or business, or equivalent senior professional experience.
• Financial services or other highly regulated industry experience, with wealth management or platform ecosystem exposure, is advantageous.

Required skills

• Strong technical understanding of data platforms, data products, analytics, AI, integration and connectivity.
• Understanding of digital product and platform operating models and the relationship between strategy, architecture, product ownership and delivery.

What we offer

• A significant influence on the future direction of wealth and financial advice in Australia.
• A central role in transforming Panorama into a platform of the future.
• Flexible working arrangements, development opportunities and a collaborative environment.