Guest Service Agent

About the role

The Guest Service Agent is the first point of contact for guests at Mantra on Sydney Airport, delivering a warm welcome and ensuring a seamless stay from check‑in to check‑out. You will represent the Accor brand, promote hotel amenities, and provide local insights to enhance the guest experience.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle reservations accurately.
• Promote hotel services, restaurant, bar, and local attractions.
• Respond to guest inquiries and resolve issues promptly, turning challenges into positive outcomes.
• Maintain up‑to‑date guest accounts and ensure confidentiality of personal information.
• Collaborate with colleagues across departments to ensure smooth operations.

Required profile

• Previous experience in hotel front‑desk or similar hospitality role.
• Ability to work flexible shifts, including nights, weekends and public holidays.
• Strong organisational and time‑management skills, with the capacity to multitask under pressure.
• Excellent written and verbal communication in English.

Required skills

What we offer

• ALL Heartist Membership – discounts on accommodation and food & beverage worldwide.
• Family & Friends Discounts on a range of services.
• Accor Live Limitless (ALL) Loyalty Program – earn points on worldwide stays.
• Access to Accor Academy, Typsy and other training platforms for career development.
• Global network of over 300,000 Accor professionals and opportunities across 5,000 hotels in 110 countries.