Guest Service Agent – Front Office

About the role

Join the front‑office team at Darlington Beach Resort and be the first friendly face guests meet. In this casual, guest‑facing position you will greet, check‑in and check‑out visitors while providing information about the resort’s facilities.

Key responsibilities

• Welcome guests with a warm smile, handle registrations and departures efficiently.
• Answer incoming calls, promote accommodation options and resort experiences.
• Support guests throughout their stay, addressing enquiries and resolving issues.
• Work a 7‑day roster covering reception hours from 8 am to 6 pm, delivering 20–30 hours per week.

Required profile

• Outstanding customer service skills with a friendly, well‑presented approach.
• Strong problem‑solving ability, multitasking capability and team‑focused attitude.
• Experience in reception, front office, administration, sales or hospitality customer service.

Required skills

• Knowledge of park management systems such as Newbook or RMS (preferred).

What we offer

• Progressive flexibility and well‑being benefits.
• Complimentary myNRMA Rewards membership with discounts on groceries, movies, gyms and more.
• Employee referral bonus up to $2,000.
• Opportunities for career growth within the NRMA Group.