Guest Service Agent (Casual)

About the role

We are seeking a casual Guest Service Agent to join our team at Oaks Mackay Rivermarque Hotel and Oaks Mackay Carlyle Suites. You will be the first point of contact for guests, delivering a warm welcome and ensuring a seamless stay.

Key responsibilities

• Provide a friendly reception and efficient check‑in/check‑out process for guests.
• Communicate courteously with guests, colleagues and stakeholders via in‑person, phone and email.
• Process reservations, updates and special requests using the property management system.
• Act as the primary point of contact throughout the guest’s stay, resolving issues and offering personalised recommendations.
• Work rotating shifts, including weekends, with AM (6:00‑15:00) and PM (13:00‑22:30) schedules across both hotels.

Required profile

• Proven experience in hotel, hospitality or other customer‑facing environments.
• Excellent verbal and written communication skills.
• Proactive, positive attitude with a strong focus on delivering exceptional service.

Required skills

• Property Management System (PMS) usage.

What we offer

• Hourly rates: Monday‑Friday $33.38, Saturday $40.05, Sunday $46.73 (AUD, excluding superannuation).
• Immediate start and a supportive, team‑oriented environment.
• Rotating roster with weekend availability.