Guest Experience Host & Face to Face Lead Generator

About the role

Travel + Leisure Co., which owns Wyndham Destinations, is hiring a Guest Experience Host at its Kirra Beach resort. The role combines guest service with face-to-face lead generation: you generate sales appointments for the Sales deck and earn a base pay plus incentives.

Key responsibilities

• Generate sales appointments for the Sales deck.
• Build rapport with customers so they receive an exceptional experience.
• Work closely with the resort operations team to give owners and guests a seamless check-in.
• Explain the benefits of staying in the Wyndham Destinations community.
• Meet the targets and KPIs set by the business.

Required profile

• Genuine passion for customer service and the local area.
• Excellent communication and strong interpersonal skills.
• Enthusiastic, self-motivated and positive, with immaculate presentation.
• Ability to recognise and solve problems in the workplace.
• Flexible schedule, including nights, weekends, public and school holidays.

Required skills

• High computer literacy.
• Previous experience with a PMS system (Opera) is advantageous.

What we offer

• Base hourly rate plus performance-based incentives.
• Discounted hotel stays around the world.
• Subsidised private health insurance after a successful probation period.
• Professional development funding.
• Monthly, quarterly and yearly recognition programs.